Processing of Personal Data
In accordance with the provisions of Law 15/1999, of December 13, on the Protection of Personal Data, the user accepts that the personal data provided at the time of their booking will be incorporated into a file owned by Hotel Les Brases de Sort, SL, hereinafter the company, with B09942178 and registered office at AV. GENERALITAT, 25 - 25560 - SORT (LLEIDA), for the management of the booking system, the processing of your request, the control and management of the relationship with users of the website who process bookings, as well as for the performance of statistical studies of users registered on the aforementioned website that allow us to design improvements in the services provided. All fields in the forms marked as mandatory must be completed for the correct processing of your requests. The personal data you provide will only be communicated to third parties in compliance with legal obligations or with your prior consent. The user expressly consents to the use of the bank details provided to address any penalties for cancellations or no-shows established in the rate conditions. Processing your bookings necessarily involves the aforementioned processing; therefore, the process cannot be carried out if you object. You may, at any time, exercise your rights of access, rectification, cancellation, or objection as indicated below.
Veracity of the data
The user will be responsible, in all cases, for the veracity of the data provided. The company reserves the right to exclude from the registered services any user who has provided false information, without prejudice to any other legal actions. Furthermore, the user must be duly authorized to provide information about third parties. Only with the consent of future hotel guests may the user provide their full names in the Room Distribution section. This information, which will allow the selected hotel to provide better service to its guests, is optional. Therefore, providing it implies, under their sole responsibility, the user's assumption of the duty to inform them of the content of our Privacy Policy prior to providing personal information.
Data processing during navigation
In accordance with the obligation set forth in Article 22.2 of Law 34/2002, of July 11, on information society services and electronic commerce, you are hereby informed that the company uses cookies. A cookie is a piece of text information that websites transfer to the hard drive of computers that connect to them. We use session cookies to identify the user and maintain their identification status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous and aggregated statistics that allow us to analyze how users use our website, in order to improve it. Only the following information is collected and stored about visitors to our website:
a) The domain name of the provider (ISP) and/or IP address that grants them access to the network. For example, a user of provider xxx will only be identified by the domain xxx.es and/or IP address. This allows us to compile statistics on the countries and servers that most frequently visit our website.
b) The date and time of access to our website. This allows us to determine peak times and make appropriate adjustments to avoid congestion during peak hours.
c) The internet address from which the link to our website originated. With this information, we can determine the effectiveness of the different banners and links pointing to our server, in order to promote those that offer the best results.
d) The number of daily visitors to each section. This allows us to identify the most successful areas and expand and improve their content, so that users obtain more satisfactory results.
It will allow us to obtain the following information:
a) The date and time of the last time the user visited our website.
b) The content design that the user chose during their visit to our website.
c) Security elements involved in controlling access to restricted areas.
Although the information obtained is, in principle, completely anonymous, in accordance with Report 327/2003 of the Spanish Data Protection Agency, users are informed that the aforementioned data will be incorporated into a personal data file of the company for the purposes detailed above. Users may exercise their rights of access, rectification, erasure, and objection as indicated below.
We also use the Google Adwords remarketing tool. This tool allows us to publish ads on the Google Adwords content network (more details about the Google content network here: https://support.google.com/adwords/answer/2404190) based on users' previous visits to our website. To this end, some of our website pages include a code called a "remarketing tag." These tags allow us to read and configure your browser's cookies in order to determine the specific type of ad to be shown to the user, based on elements related to their visit to our website, such as the navigation path chosen, the specific pages visited, or the actions performed on them. The remarketing lists thus created are stored in a database on Google's servers, where all the cookie IDs associated with each list or interest category are stored. The information obtained only allows the identification of a specific browser, and Google cannot identify the specific user solely with this information (more information about the Remarketing tool at the following link: https://www.google.es/adwords)
With respect to the company, this information can only be associated with a specific user if said user is identified on the website, for example, by completing a booking process. In this case, the data obtained will be communicated to the company for commercial prospecting and user segmentation purposes to design marketing campaigns based on the interests shown while browsing. The data will be incorporated into a file held by the aforementioned entity for the purposes indicated. To object to the aforementioned processing and communication, the user has the option of disabling cookies, as indicated below:
Users have the option to not receive cookies or to be informed about their placement by configuring their browser accordingly. However, if cookies are disabled, they may not be able to use all of the website's features. Regarding remarketing cookies, users can disable the use of Google cookies by visiting the Google advertising opt-out page. They can also disable DoubleClick cookies by visiting the DoubleClick opt-out page. To disable the use of third-party cookies, users can also visit the Network Advertising Initiative opt-out page. Users may exercise their rights of access, rectification, erasure, and objection at any time, as indicated below.
File for advertising purposes
If the user wishes to receive information about the company 's promotions, they may authorize the transfer of their data for such purposes by simply accepting these Booking Conditions. If, on the other hand, they do not wish to receive information in this regard, they must expressly activate the exclusion box. Only when consent is given will the personal data necessary for communication be transferred to Hotel Les Brases and will be used to keep them informed, either by email or by any other means, of news, products and services related to the company. From this moment on, you are informed that, if you have indicated that this is your wish, your personal data will be incorporated into a file with personal data for which the company is responsible. The user may access, delete, rectify their data or oppose its processing by writing to the company as indicated below.
Rights
The rights of access, rectification, cancellation, and objection may be exercised by writing to the corresponding data controller, accompanied by a copy of your ID, at the address indicated below:
- Hotel Les Brases de Sort, SL | CIF B09942178 | AV. GENERALITAT, 25 - 25560 - SORT (LLEIDA)
Hotel liability
Access to the website does not, under any circumstances, imply the existence of a commercial relationship between the user and the company. The website only provides information about hotel vacancies at the time of the request. Therefore, if you make a booking online, you are booking directly with the hotel and not with the website. The printed version of your booking serves as a reference when you visit the hotel.
Booking hotel nights on this website implies the client's acceptance of each and every one of the general conditions set forth herein.
By accepting the following clauses, you declare and agree:
1) Be of legal age and have full capacity to make the booking, declaring that you understand and comprehend all the conditions found on the website.
2) That the data provided when making the online booking are true, complete and concise.
3) Only those pages that appear in the web map are included in the website.
4) That access to this website is the responsibility of the user
5) Once the booking has been made, the electronic document in which it was formalized will be archived, and you will be able to access it at any time.
6) Confirms the booking made, that is, the dates indicated, the number of rooms, people and the hotel chosen.
7) The conditions and price of the booking made are those expressly determined in the rate conditions expressly included on the page where you make the booking.
8) Regarding your relationship with the portal, it offers you the option of booking rooms at the chosen hotel through its website, but does not offer any hotel services under your responsibility.
9) Your card details are collected to guarantee your booking. Payment will be made in cash at the selected hotel. Only in the case of cancellations or no-shows will the booking be cancelled and you will be charged the amount specified in the rate conditions.
10) Offers will only be valid for as long as they remain accessible to the recipients of the service.
Prices
The prices indicated are Retail Prices including VAT.
Price includes: Price per night based on the room type and plan selected, except for hotels where the inclusion of other services is specifically indicated.
The price does not include: Any services not specified, as well as extras such as transfers, tips, phone calls, laundry services, minibar, parking, etc.
Check-in and check-out times: As a general rule, and unless otherwise expressly agreed with the establishment, rooms may be used from 2:00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure.
Cancellation Policy
Prices valid for individual bookings only, not applicable to groups and/or special events.
School groups are not allowed.
Taxes Included
Reservation Payment: Your credit card will be charged the full amount of your booking at the time of booking.
Cancellation Policy: You can cancel or modify your booking free of charge up to two days before your check-in date. Cancellations made within two days of arrival at the hotel are subject to cancellation, but no refund will be issued.
**** No pets allowed
The age to be considered a child is from 3 to 12 years.
Babies from 0 to 2 years old can sleep in the same bed with adults at no additional cost.
IMPORTANT: Changes to bookings must be managed directly from the website in the My Reservations section.
The reception, bar, motorcycle parking, and restaurant will be closed on Sunday afternoons and evenings, except in August and when Monday is a regional or national holiday.
Passports and visas
All travelers, without exception (including children), must carry valid personal and family documentation, whether passport or national identity card, in accordance with current legislation. When travel requires it, they will be responsible for obtaining visas, passports, vaccination certificates, etc. Minors under 18 years of age must carry written permission signed by their parents or guardians, in case it may be requested by any authority. Should any authority refuse to grant a visa for reasons specific to the traveler, or should entry into the country be denied due to a lack of the required documentation, or due to a defect in the required documentation, or due to not carrying it, the hotel declines all liability for such incidents. Any costs incurred will be borne by the traveler. In these circumstances, the conditions and rules established for no-shows will apply.