Processing of Personal Data
In accordance with the provisions of Law 15/1999 of December 13, on the Protection of Personal Data, the user agrees that the personal data provided at the time of booking will be incorporated into a file owned by Hotel Les Brases de Sort, SL , hereinafter the company , with tax identification number B09942178 and registered office at AV. GENERALITAT, 25 - 25560 - SORT (LLEIDA) , for the management of the booking system, the processing of your request, the control and management of the relationship with website users who make bookings, as well as for carrying out statistical studies of users registered on the aforementioned website to design improvements to the services provided. All fields in the forms marked as mandatory must be completed for the correct processing of your requests. The personal data you provide will only be communicated to third parties in compliance with legal obligations or with your prior consent. The user expressly consents to the use of the provided bank details to cover any penalties for cancellations or no-shows as stipulated in the fare conditions. Processing your reservations necessarily involves the aforementioned data processing; therefore, the process cannot be completed if you object to it. You may, at any time, exercise your rights of access, rectification, cancellation, or objection as indicated below.
Data accuracy
The user is responsible, in any case, for the accuracy of the data provided. The company reserves the right to exclude from its registered services any user who has provided false information, without prejudice to any other legal action that may be taken. Furthermore, the user must be duly authorized to provide data of third parties. Only with the consent of the prospective hotel guests may the user enter their names and surnames in the Room Allocation section. This information, which will allow the chosen hotel to provide better service to its guests, is optional. Therefore, its provision by the user implies, under their sole responsibility, the assumption of the duty to inform those guests of the content of our Privacy Policy before providing their personal information.
Data processing in navigation
In accordance with the obligation established in Article 22.2 of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, you are hereby informed that the company uses cookies. A cookie is a piece of text information that websites transfer to the hard drive of the devices that connect to them. We use session cookies to identify the user and maintain their login status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous, aggregated statistics that allow us to analyze how users use our website in order to improve it. Only the following information about visitors to our website is obtained and stored:
a) The domain name of the Internet Service Provider (ISP) and/or IP address that grants them access to the network. For example, a user of the provider xxx will only be identified by the domain xxx.es and/or the IP address. This allows us to compile statistics on the countries and servers that most frequently visit our website.
b) The date and time of access to our website. This allows us to determine peak traffic times and make the necessary adjustments to avoid saturation problems during these periods.
c) The internet address from which the link to our website originated. This information allows us to determine the effectiveness of the various banners and links pointing to our server, in order to promote those that perform best.
d) The number of daily visitors to each section. This allows us to identify the most successful areas and enhance and improve their content, so that users have a more satisfying experience.
This will allow us to obtain the following information:
a) The date and time of the last time the user visited our website.
b) The content design that the user chose during their visit to our website.
c) Security elements involved in the control of access to restricted areas.
Although the information obtained is, in principle, completely anonymous, in accordance with Report 327/2003 of the Spanish Data Protection Agency, users are informed that the aforementioned data will be incorporated into a personal data file of the company for the purposes detailed above, and the user may exercise their rights of access, rectification, cancellation and opposition as indicated below.
We also use the Google AdWords remarketing tool. This tool allows us to publish ads on the Google AdWords Display Network (more details about the Google Display Network here: https://support.google.com/adwords/answer/2404190) based on users' previous visits to our website. To do this, some pages on our website include a code called a "remarketing tag." These tags allow us to read and configure your browser cookies to determine the specific type of ad to show you, based on elements related to your visit to our website, such as the browsing path you chose, the specific pages you visited, or the actions you took on those pages. The remarketing lists created in this way are stored in a database on Google's servers, where all the cookie IDs associated with each list or interest category are stored. The information obtained only allows the identification of a specific browser; Google cannot identify the specific user solely with this information (more information about the Remarketing tool at the following link: https://www.google.es/adwords)
Regarding the company , this information can only be associated with a specific user if that user is identified on the website, for example, by having completed a booking process. In this case, the data obtained will be shared with the company for marketing purposes and to segment website users in order to design marketing campaigns based on the interests shown during browsing. The data will be added to a file belonging to the aforementioned entity for the stated purposes. To object to the processing and sharing described above, users can disable cookies, as explained below:
Users have the option to refuse cookies or to be notified when they are set by configuring their browser accordingly. However, disabling cookies may prevent users from accessing all website features. Regarding remarketing cookies, users can disable Google's use of cookies by visiting Google's advertising opt-out page. They can also disable DoubleClick cookies by visiting the DoubleClick opt-out page. To disable third-party cookies, users can also visit the Network Advertising Initiative (NAI) opt-out page. Users may exercise their rights of access, rectification, erasure, and objection at any time, as detailed below.
File for advertising purposes
If you wish to receive information about company promotions, you can authorize the transfer of your data for this purpose simply by accepting these Booking Conditions. If, on the other hand, you do not wish to receive such information, you must expressly check the opt-out box. Only with your consent will the personal data necessary for communication be transferred to Hotel Les Brases and used to keep you informed, either by email or any other means, of news, products, and services related to the company . You are hereby informed that, if you have indicated your wish, your personal data will be incorporated into a personal data file for which the company is responsible. You may access, cancel, rectify, or object to the processing of your data by writing to the company as indicated below.
Rights
The rights of access, rectification, cancellation and opposition may be exercised by means of a written request accompanied by a copy of your ID card addressed to the data controller at the address indicated below:
- Hotel Les Brases de Sort, SL | CIF B09942178 | AV. GENERALITAT, 25 - 25560 - SORT (LLEIDA)
Hotel responsibility
Accessing this website does not imply any commercial relationship between the user and the company . The portal only provides information about hotel room availability at the time of the request. Therefore, if you make an online reservation, you are booking directly with the hotel, not the portal. The printed version of your reservation confirmation serves as a booking reference when you arrive at the hotel.
Booking hotel nights on this website implies the client's adherence to and acceptance of each and every one of the general conditions set forth herein.
By accepting the following clauses, you declare and agree:
1) Be of legal age and have full capacity to make the reservation, stating that you understand and comprehend all the conditions found on the website.
2) That the data provided when making the online reservation is true, complete and concise.
3) Only those pages listed in the website map are included on the website.
4) That access to this website is the responsibility of the user
5) Once the reservation has been made, the electronic document in which it has been formalized will be archived, and you will be able to access it at any time.
6) Confirming the reservation made, that is, the dates indicated, the number of rooms, the number of people and the chosen Hotel.
7) The conditions and price of the reservation made are those expressly determined in the fare conditions included on the page where you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility of booking rooms at the chosen hotel through its website, but it does not offer any type of hotel service under its responsibility.
9) Your card details are collected to guarantee your reservation. Payment will be made in cash at the chosen hotel, and only in the event of cancellations or no-shows will the reservation be cancelled and you be charged the amount specified in the rate conditions.
10) Offers will only be valid for as long as they remain accessible to the recipients of the service.
Prices
The prices shown are Retail Prices including VAT.
The price includes: Price per night depending on the room type and meal plan selected, except for hotels where the inclusion of other services is specifically indicated.
The price does not include: Any unspecified services, as well as extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc.
Check-in and check-out times: As a general rule and unless otherwise expressly agreed with the establishment, rooms may be used from 2 pm on the day of arrival and must be vacated by 11 am on the day of departure.
Cancellation policy
Prices valid for individual bookings only, not applicable to groups and/or special events.
School groups are not allowed.
Taxes Included
Reservation payment: Your credit card will be charged the full amount of your reservation at the time of booking confirmation.
Cancellation policy: You can cancel or modify your reservation free of charge up to 2 days before your arrival date. For cancellations made within 2 days of arrival, you may cancel, but no refund will be issued.
During peak season, such as Easter, August, Christmas, and national and regional holidays, free cancellation is possible up to 7 days before the arrival date. After this cancellation period, no refunds will be issued.
**** No pets allowed
The age to be considered a child is from 3 to 12 years.
IMPORTANT: Changes to reservations must be managed directly from the website in the My Reservations section.
The reception, bar, motorbike parking and restaurant will be closed on Sunday afternoons and evenings, except in August and when Monday is a regional or national holiday.
Passports and visas
All travelers, without exception (including children), must carry their valid personal and family documentation, whether passport or national identity card, in accordance with current legislation. Obtaining visas, passports, vaccination certificates, etc., when required for travel, is the responsibility of the travelers. Minors under 18 years of age must carry written permission signed by their parents or guardians, in case it is requested by any authority. Should a visa application be rejected by any authority due to the traveler's personal circumstances, or should entry to the country be denied due to a lack of required documentation, or because the traveler does not possess the necessary documents, the hotel declines all responsibility for such events. Any expenses incurred will be the responsibility of the traveler, and the conditions and regulations established for no-shows will apply in these circumstances.